Code: TENANT_SUSPENDED

Account suspended

What it means

The shop account is currently suspended — sign-in is blocked immediately for everyone.

Where it appears

Signing in on Web or Desktop.

Likely causes

Usually a subscription or billing matter.

Safest actions

Contact support to find out why and get the account reactivated.

Safe to retry

No — read the safest action first

When to contact support

Contact support directly.