Code: REFUND_EXCEEDS_ELIGIBLE

Refund exceeds what's eligible

What it means

The quantity or amount requested to refund is more than what's still refundable on this sale.

Where it appears

Creating a credit note/refund.

Likely causes

Part of the sale was already refunded before, and this attempt tries to refund it again.

Safest actions

Check the sale's detail page to see what's actually still refundable.

Safe to retry

Yes