Code: MARGIN_FLOOR_EXCEEDED

Discount below the minimum gross margin

What it means

The requested discount would take at least one item (after its share of the invoice discount) below the owner's minimum gross margin.

Where it appears

Completing a sale at the Desktop POS, including held and shared orders.

Likely causes

A discount larger than the “Maximum allowed discount” shown under the discount box, an item with no known cost, or an item already below the floor without a discount.

Safest actions

Lower the discount to the maximum shown, or remove it. No approval overrides this floor; the owner can lower or turn off the floor in Settings, or update the product's cost. If “A discount policy update is pending” appears, sync the register and try again.

Permission needed

Only the owner can change or turn off the floor.

Safe to retry

Yes