Code: LOCKED_LINE_REDUCTION

Reducing a locked item of a held order

What it means

The items and quantities in the order at its last hold are locked. Reducing or removing them after resuming needs a supervisor's approval.

Where it appears

Desktop: the POS, after resuming a held order. The message names the locked items.

Likely causes

Trying to lower the quantity of an item that was in the order before it was held.

Safest actions

Ask a supervisor to approve with their phone and PIN and enter a reason, or leave the quantity as it is.

Permission needed

The Owner or a Manager approves (or a role holding the held-order approval permission).

Safe to retry

Yes