Code: DEVICE_SHIFT_OPEN

The till has an open shift

What it means

A till isn't moved to another branch or unassigned while the Cloud still holds an open shift for it, so its drawer cash stays accounted to the right branch.

Where it appears

Website: Branch settings → Desktop device assignment. Desktop: Sync Center → “Pending move”.

Likely causes

The shift wasn't closed on the till, or it was closed but the close hasn't reached the Cloud yet.

Safest actions

Close the shift on the till and sync. If the till is no longer in use, a supervisor marks the shift abandoned on the Shifts page, then the move is retried.

Permission needed

Moving the till is for the Owner; marking the shift abandoned is for a shift supervisor.

Safe to retry

Yes